Avenir Bold is seeking an experienced Account Manager to help lead the charge in making extraordinary things happen for our clients, their customers and our team. A clear vision of and commitment to quality, innovative solutions that deliver results is essential.

The Account Manager will serve as a strategic point of contact for assigned agency clients. This position will have cross-functional responsibility to simultaneously:

• Serve client needs
• Provide meaningful strategic insight
• Assure quality of work
• Manage execution of campaigns
• Ensure revenue, income and client retention goals are achieved

Responsibilities

• Manage assigned agency clients and the associated account team members.
• Build and manage strong client relationships – ensure account retention and oversee resolution of all client issues.
• Develop, manage, coach and encourage development of account executives and coordinators.
• Direct and facilitate resources on cross-functional teams to ensure timely execution of strategies and campaigns.
• Analyze/understand campaign trends and growth opportunities and leverage results to increase quality and profitability.
• Participate in new business development under the direction of agency leadership.

Communication Skills

• Superior verbal and written communicator.
• Strong presentation skills.
• Guides client meetings with insights and engaging questions.
• Provides strategic thinking and planning.
• Demonstrates creativity, especially in strategic solutions.

Leadership/Management Skills

• Successfully manages relationships with clients and oversees work of team members.
• Thoroughly understands the creative development process. A master at managing expectations of clients and agency.
• Project planning and organizational skills including appropriating resources.
• Manages account profitability.
• Good negotiator with clients for fees, scope of work.
• Maintains customer satisfaction.
• Anticipates and resolves client problems.
• Functions as a leader on the front lines. Comfortable engaging with the client at appropriate level.
• Maintains understanding of and insight into client’s business.
• Champions agency culture and organization.

Requirements

• Bachelor’s degree in advertising, marketing or related field.
• MUST HAVE 5-7 years marketing or advertising experience in an account management role.
• Proven track record of successful client growth and development.
• Knowledge of media and creative planning and execution processes.
• Commitment to superb client service.

Contact us at [email protected].